Shipping policy

Last updated: 09 June 2026

At PennyLane, we aim to process and deliver your order as quickly and safely as possible. This Shipping Policy explains our shipping options, costs, and delivery times.

1. Processing times

Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order is placed, and another email with tracking information when your order ships.

2. Shipping origins

All orders are shipped from our fulfillment location:

PennyLane
2814 Lindale Cir
El Campo, Texas 77437
United States

3. Domestic shipping (United States)

We offer several shipping options within the United States. Delivery times are estimates and may vary based on carrier delays, weather, or other factors outside our control.

Economy (5–8 business days)

Orders of 0–5 lb: 4.90 USD shipping
Orders of 5–70 lb: 19.90 USD shipping
Orders of 50.00 USD and up: Free Economy shipping

Free Shipping (11–12 business days)

Free shipping option available at checkout for eligible orders
Delivery estimate: 11–12 business days

Standard (3–4 business days)

Orders of 0–1 lb: 6.90 USD shipping
Delivery estimate: 3–4 business days

If multiple domestic options appear at checkout, you can select the one that best fits your needs.

4. International shipping

We ship to many countries outside the United States. Available countries and options are shown at checkout.

Countries we ship to

We currently ship to:
United Arab Emirates, Austria, Australia, and many more destinations (additional countries will appear in the country dropdown at checkout).

International carriers and services

Depending on your location, you may see the following carrier options at checkout:

DHL Express (discounted rates) – DHL Express Worldwide
FedEx (discounted rates) – FedEx International Connect Plus®
USPS – First Class Package International, Priority Mail International, Priority Mail Express International
Shipping rates and delivery estimates are calculated at checkout based on your address, package weight, and the selected service.
Some services support prepaid duties and taxes (DDP), where indicated at checkout.

5. Rest of World

For all other countries not listed in specific zones, we offer:

DHL Express Worldwide (discounted rates)
FedEx International Connect Plus® (discounted rates)

Rates and estimated delivery times are calculated at checkout according to your destination and order weight.

6. Customs, duties, and taxes (international orders)

International shipments may be subject to customs fees, import duties, taxes, or other charges imposed by your local authorities.
These fees are the responsibility of the customer, unless otherwise stated at checkout (for example, where prepaid duties are clearly indicated).
Customs policies vary widely; please contact your local customs office for more information.

7. Order tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
Tracking updates may take 24–48 hours to appear after the carrier scans the package.

8. Address accuracy and delivery issues

Please ensure your shipping address is complete and accurate when placing your order.
We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, we can reship it to the correct address; additional shipping charges may apply.

9. Lost, damaged, or delayed packages

If your order appears lost or is significantly delayed, please contact us with your order number and tracking information so we can assist you.
If your order arrives damaged, please contact us as soon as possible with photos of the packaging and the damaged item. We will work with you to resolve the issue in line with our Return & Refund Policy.

10. Returns and shipping costs

For eligible returns, we currently offer free return shipping and no restocking fee, as described in our Return & Refund Policy.
Original shipping charges (if any) are generally non‑refundable unless the return is due to our error (for example, wrong or defective item).