Privacy policy

Last updated: June 9, 2026

Privacy Policy

This Privacy Policy describes how PennyLane (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website and online store.

By using our website, you agree to the collection and use of information in accordance with this Policy.

1. Contact details

PennyLane
2814 Lindale Cir
El Campo, Texas 77437
United States

Email: Contact@PennyLane.shop
Phone: (979) 319-6688

2. Personal information we collect

We collect the following types of personal information when you use our store or interact with us:

Identity data: name, billing and shipping address
Contact data: email address, phone number
Order data: products purchased, order value, date and time of purchase, payment status
Payment data: limited payment information processed securely by our payment providers (we do not store full card details)
Technical data: IP address, browser type, device information, pages viewed, time spent on pages
Marketing data: your preferences for receiving marketing communications and your communication preferences

3. How we collect information

We collect personal information in the following ways:

Directly from you when you place an order, create an account, subscribe to a newsletter, or contact us
Automatically when you browse our site, through cookies, log files, and similar technologies
From third-party service providers such as payment processors, analytics, and marketing platforms, where lawful

4. How we use your information

We use your personal information for the following purposes:

To process and fulfill your orders, including payment processing, shipping, and returns
To communicate with you about your order, account, or customer service requests
To manage your account and provide customer support
To operate, maintain, and improve our website and services
To detect, prevent, or address fraud or security issues
To send marketing communications (where permitted by law and your preferences)
To comply with legal obligations and enforce our terms and policies

5. Legal bases for processing (EEA/UK customers)

If you are located in the European Economic Area or the United Kingdom, we process your personal information under the following legal bases:

Performance of a contract: to process your orders and provide requested services
Legitimate interests: to manage our business, improve our services, and prevent fraud, where these interests are not overridden by your rights
Consent: for certain marketing activities and cookies, where required
Legal obligations: to comply with tax, accounting, and other legal requirements

6. Cookies and tracking technologies

We use cookies and similar technologies to:

Enable the basic functioning of our shop (for example, cart and checkout)
Remember your preferences and improve your browsing experience
Analyze how visitors use our site to improve performance and content
Support advertising and marketing, where applicable

You can control cookies through your browser settings and, where required by law, through our cookie banner or preference center.

We share your personal information with trusted third parties to help us run our business and provide services to you, such as:

E‑commerce platform and hosting providers (for example, our online store platform)
Payment processors and financial institutions
Shipping and logistics partners
Analytics and marketing service providers
Professional service providers such as IT support or legal advisors

These third parties only receive the information necessary to perform their services and are required to protect your data and use it only for the purposes we specify.

We may also share information when required to comply with legal obligations, respond to lawful requests, or protect our rights, property, or safety.

8. International transfers

Your personal information may be transferred to and processed in countries other than your own, including the United States.
Where required, we take appropriate steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected.

9. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

To provide products and services and manage your account
To comply with legal, tax, and accounting obligations
To resolve disputes and enforce our agreements

When data is no longer needed, we delete or anonymize it in a secure manner.

10. Your rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access the personal data we hold about you
Right to correct inaccurate or incomplete data
Right to delete your data, in certain circumstances
Right to restrict or object to processing, in certain circumstances
Right to data portability, where applicable
Right to withdraw consent at any time, where processing is based on consent

To exercise your rights, please contact us at Contact@PennyLane.shop.

If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

11. Marketing communications

If you subscribe to our newsletter or marketing communications, we will use your contact information to send you updates about products, offers, and news.
You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

12. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.
When we make changes, we will update the “Last updated” date below and, where appropriate, notify you by email or by a notice on our website.

Last updated: 09 June 2026