Refund policy

At PennyLane, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (order confirmation or receipt) is required

Items sent back without first requesting a return may not be accepted.

Return Process

To initiate a return, please contact us at: Contact@PennyLane.shop
Include your order number and reason for return.

Once your request is approved, you will receive instructions on how and where to send your package.

Return Shipping

Return shipping is free
A prepaid return shipping label will be provided after your return is approved

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Your refund will be processed to your original payment method
Refunds are typically issued within a few business days, depending on your bank or payment provider

Exchanges

If you received a defective, damaged, or incorrect item, please contact us immediately at Contact@PennyLane.shop so we can resolve the issue quickly.

Non-returnable Items

Currently, we do not designate any items as final sale. All eligible products can be returned within the 30-day window if they meet the conditions above.